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Anonymous User
Not applicable

Broadband still not live after 12 days. HELP!

Our broadband was due to go live 7th March (12 days ago as I write this). Many, many calls to Customer Services who eventually tried to book an Openreach engineer. But the Openreach system kept cancelling the appointment because it appears our previous provider has cancelled our line / phone number instead of transferring to NowTV. Apparently the only option is to cancel the whole order and start again - but Customer Services tell me there is a problem with cancelling the account (a 'gate' is stuck?). In the meantime we are getting billed for the pleasure!!!

Has anyone else experienced similar?

Please can anyone tell me how to escalate this because I'm stuck at Customer Services who seem to be all out of ideas. 

All suggestions gratefully received. Thank you.

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