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Advocate

Broadband speeds dropping and internet disconnecting.

Hello,

I'd like some support in regards to my broadband. My broadband is showing speeds of 16mbps download and 3mbps upload. I am on the super fibre package deal and quite frankly I very dissapointed with the service. My internet keeps dropping out every ten minutes on average, especially with bad weather. When I test my line it states there is a problem in my area.

Here are the router statistics:

Aug 17 15:44:31 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
Aug 17 15:54:52 syslog: [ 701.790000] Line 0: VDSL2 link down
Aug 17 15:54:54 syslog: Clear IP addresses. IP connection DOWN.
Aug 17 15:54:54 syslog: [ 703.910000] Line 0: xDSL G.994 training
Aug 17 15:55:03 syslog: [ 712.922000] Line 0: VDSL G.993 started
Aug 17 15:55:20 syslog: [ 729.644000] Line 0: VDSL2 link up, Bearer 0, us=7283, ds=18000
Aug 17 15:55:26 syslog: ptm0.1 - WAN link UP.
Aug 17 15:55:26 syslog: Received valid DHCP lease from server. Connection UP.
Aug 17 15:55:26 syslog: Connection Up. SNO/MAC/IP/SWVER: [D110183E001121/7050AFC643E0/94.192.98.17/1.00.2182.R]
Aug 17 15:59:50 syslog: [ 999.693000] Line 0: VDSL2 link down
Aug 17 15:59:52 syslog: Clear IP addresses. IP connection DOWN.
Aug 17 15:59:52 syslog: [ 1002.008000] Line 0: xDSL G.994 training
Aug 17 16:00:01 syslog: [ 1011.012000] Line 0: VDSL G.993 started
Aug 17 16:00:18 syslog: [ 1027.447000] Line 0: VDSL2 link up, Bearer 0, us=6918, ds=18000
Aug 17 16:00:24 syslog: ptm0.1 - WAN link UP.
Aug 17 16:00:24 syslog: Received valid DHCP lease from server.

 

Anyway I can get this fixed? My speeds should be near 60mbps.

3 Replies
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Mentor

Re: Broadband speeds dropping and internet disconnecting.

Can't help you but right now trying to reach customer service as my internet keeps dropping in wet weather.  Just a bit of similarity and I wonder if others reading this have any weather related experience?

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Advocate

Re: Broadband speeds dropping and internet disconnecting.

I can’t help sorry, but I have a similar issue. My broadband with another provider was very stable and rarely dropped. Since moving to Now broadband it drops regularly. At least every hour and stays off for in excess of 10 minutes. It’s crap!

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Newbie

Re: Broadband speeds dropping and internet disconnecting.

Mines doing it a lot too wasnt even getting 1mb download I am on the super fibre package and I am lucky to get 30mb and that's the highest I have ever got it my son struggling with his xbox due to it and  struggle streaming my TV channels thinking of cancelling to be honest