Hi, I've just joined NOW Broadband, and the download speed I am getting is much lower than I was hoping for. The estimated speed states 62 Mb, and the guaranteed speed states 57 Mb. I am getting less than 20 Mb at the moment. Will this improve over time, or is this as good as it gets for me?
Is it Ethernet or Wi-fi you are using?
But yes normally during the first week other broadband will fluctuate.
I've tested both Ethernet and Wi-fi download speeds.
Ethernet = 22 Mbps.
Wi-fi = 12 Mbps.
I am still in my first week of joining.
For the Wi-fi you can spilt the channels
Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:
But the Ethernet should be faster. Perhaps call the team to find out what can be done?
How to submit your complaint:
OK, thanks for the info gavs82008. I will try that trick with the hub.
Also I will let my new broadband account settle down for a couple of weeks, and then do another speedtest.
It’s not a problem. Annoyingly BT do the same with the Wi-fi and often I just disable 2.4ghz cause it’s just awful.
Fingers crossed that your connection settles and becomes more what your paying for!