Broadband speed

[Tina1]

Well had an issue with slow broadband for a few weeks then lost phone line so NOW TV sent out an engineer from open reach who looked into the issue and basically told me the line is knackered and needs replacing but open reach will not replace this as the cost would be around £9000 to dig up the road.

I have a phone line back because he fixed it as best as he could but my broadband speed is currently 17.5 and 4.5 my guaranteed speed is meant to be 27.5 and 5.5 but no matter who I go with unless the cable is replaced I am never gonna get anywhere near this my issue is who is held responsible for replacing the line, Spoken to neighbours and they all have the same issue but we’re not informed that there is a fault with the cable so everybody’s paying for service they’re never gonna receive

[RoyB]

@Tina1 

Any prospect of FTTP (Superfast Fibre) where you are? 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[Tina1]

Well my package I am on is meant to be super fibre but it’s not in my area at the moment which I knew when I took it but they said it was the same price as the basic package as it was on an offer and Still is so no point in downgrading according to the open reach engineer there is nothing scheduled to hit my street any time soon and I did have a better speed up until the 15th of September which is When he said the system tells him that the fault occurred and basically until they take the road up and put in a new cable which would rectify the fault this is the best it’s gonna get oh and I’m in Clacton on Sea

[RoyB]

@Tina1 

SuperFibre and Fab Fibre are Now’s marketing names for their VDSL FTTC (fibre to the cabinet) services, where it’s copper from cabinet to home, and this is probably what’s knackered.

With SuperfastFibre (which Now don’t offer) the fibre runs all the way to your home.

Openreach are rolling this out as fast as they can, which perhaps helps to explain their reluctance to fix some of their old infrastructure; but if they aren’t getting FTTP to you anytime soon, they really ought to come and fix your old stuff.

See if you can persuade Now Broadband to take up the cudgels on your behalf with Openreach, and if you can get your neighbours to do the same with their broadband suppliers, the resulting GBH of the ear’ole (©️ Arthur Daley) may persuade Openreach to relent.

In the meantime, it may be small comfort, but even if you had only been promised 17.5 Mbps by Now, they would still have charged you what you are currently paying,

[Tina1]

The guy showed me where the two faults lie one is going into the unit that then feeds mine and the neighbours houses which is only about 50inches away but he can’t get to it and the other is about a foot in the other direction 

[Jayach]

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@RoyB wrote:

@Tina1 

Any prospect of FTTP (Superfast Fibre) where you are?

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FTTP is Ultrafast Fibre, not Superfast Fibre.

Ultrafast Full Fibre Broadband | Openreach

[redchiz1]

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@Jayach wrote:

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@RoyB wrote:

@Tina1 

Any prospect of FTTP (Superfast Fibre) where you are?

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FTTP is Ultrafast Fibre, not Superfast Fibre.

Ultrafast Full Fibre Broadband | Openreach

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It's called different things by different providers, just to confuse the issue further. As long as we all know what we are referring to that's what matters.  😉

[Jayach]

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@redchiz1 wrote:

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@Jayach wrote:

FTTP is Ultrafast Fibre, not Superfast Fibre.

Ultrafast Full Fibre Broadband | Openreach

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It's called different things by different providers, just to confuse the issue further. As long as we all know what we are referring to that's what matters.  😉

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Not if the intended readers of the post don't.

[redchiz1]

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@Jayach wrote:
Not if the intended readers of the post don't.

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I agree, I did say "all." And calling it "Ultrafast" doesn't help either. 

[Jayach]

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@redchiz1 wrote:

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@Jayach wrote:
Not if the intended readers of the post don't.

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And calling it "Ultrafast" doesn't help either. 

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I think it does, that is Openreach's name for it, and they supply it.

[redchiz1]

No, that is BT's name for it. And Openreach are not the only supplier out there. Carry on. 

[Jayach]

Openreach are owned by BT so, not surprisingly, they use the same name.

[Tina1]

No the guy from openreach said there’s nothing coming my way anytime soon 

[Tina1]

that’s what I’m paying for lol but it’s not likely to arrive the package was actually cheaper than the basic, but the speeds they guaranteed where ok before the faulty cable 

[redchiz1]

The only recourse that NOW can give you if unable to get above your minimum guaranteed speed is to release you from your contract without penalty. But as moving to another provider is unlikely to make any difference this seems pointless. So it looks like you are stuck until FTTP becomes available in your area I'm afraid. 

[Tina1]

• Yeah I know I can leave the contract I’ve been with them quite a few years now and I know I’m paying for service that I wasn’t receiving but I was happy with the speed I was getting until I hit this fault but no one want to take responsibility for it and fix the problem so me and my close neighbours have this problem and according to the open reach man no one will do anything, his words were they’ll probably leave it until 5G comes which probably isn’t going to be at least for another year plus

[Jayach]

It's not a good position to be in, but if your synch speed doesn't reach the handback figure here, they should be fixing it. BT Broadband (btwholesale.com)

The only thing I can suggest is if you and your neighbours get together and contact your MP and see if they can help.

£9,000 sound like a lot of money, but it is a drop in the ocean to Openreach. If nothing else, they should make getting FTTP to you a priority.

Good luck.

[redchiz1]

No it isn't. And?

[Jayach]

Oh, yes it is: Company Overview | Openreach

Who is Openreach?

Openreach Limited is a wholly owned subsidiary of BT Group. We look after the copper wires and fibre cables that connect homes and businesses to phone and broadband. Our customers are the 690+ communications providers who sell phone and broadband services to these households and businesses. So when one of our engineers comes to your address to install or repair something, they’re working on behalf of the company that supplies your phone or broadband.

[redchiz1]

No to it isn't surprising. Not the ownership question. 🙄

[Jayach]

I'm giving up now. My crystal ball has broken, so I won't be able to understand what you are replying to.