Hi @Anonymous User
What is your minimum guaranteed down speed when you signed up to NowTV Broadband ?
Have you done a Technical Check online by clicking on the green check status button on this link below.
https://help.nowtv.com/article/why-does-my-broadband-speed-vary-in-the-first-ten-days
If it was me i would double check the wiring between your Router and BT Master Socket and double check by reading this help article below if you need to use the supplied micro filters or not.
https://help.nowtv.com/article/how-do-i-set-up-my-microfilters
Also before getting in touch with the NowTV Broadband Team, i would be tempted to try a reboot on your Router and if that doesn't help try a reset on the Router by holding in the small reset button on the back of the Router for about 10 seconds.
Should there be no improvement with the internet speeds measured at the Router by doing another Technical Check, then give the NowTV Broadband Team a call.
You will find their telephone number under My Account > Orders & Appointments or Broadband & Calls (click the Moving Home section where the telephone number should take you to general NowTV Broadband enquiries helpline).
