Broadband speed dies often

[Anonymous User]

Hi yall

I have a super fibre broadband (about 63mbps download) which works ok but at least a dozen times I day I can notice a decrease in speed while browsing.

I managed to catch it this evening on speedtest at 2mbps download https://www.speedtest.net/result/10791248363

later at 11mbps https://www.speedtest.net/result/10791306215

and now at the staggering 0.72mbps https://www.speedtest.net/result/10791316671

I've tested the speed when I first signed up and it was happily going up into the 60's from the same place in my flat.

Wth is this and at which point do I start to have a case to complain & get money off my bill?

[gavs82008]

@Anonymous User 

Have a look at this link which might indicate there is an issue with your broadband 

https://help.nowtv.com/article/having-trouble-with-your-broadband

To call the broadband team. The 0800 free from number is on the link below 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

• Give us a call on 08007591213 to speak directly to a NOW TV advisor