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AdnCazUK
Occasional Poster

Broadband slow

 I am meant to be getting up to 76MB download speed but i am only getting 1.5 to 14.0mb

 

It is causing problems big time. Been like it for 4 days now and not managed to get help getting it sorted out.

 

When i was with Sky i could phone them and they would sort it out over the phone but i cant do that with Now TV as i have no contact phone numbers.

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NOW TV Team Niamh-D
NOW TV Team

Re: Broadband slow


@AdnCazUK wrote:

 I am meant to be getting up to 76MB download speed but i am only getting 1.5 to 14.0mb

 

It is causing problems big time. Been like it for 4 days now and not managed to get help getting it sorted out.

 

When i was with Sky i could phone them and they would sort it out over the phone but i cant do that with Now TV as i have no contact phone numbers.


@AdnCazUK

 

Thanks for contacting the forum Smiley Happy

 

We have sent you a email regarding this so we can look into this further.

 

Thanks Niamh Nowtv team Smiley Wink

16 Replies
awillo32
Scholar 4

Re: Broadband slow

https://help.nowtv.com/contact-us/what-is-the-now-tv-combo

Click that link and click bottom button it will show you the number to ring them nowtv combo has phoneline just like sky does


**I'm Just a helpful customer**
NOW TV Team Niamh-D
NOW TV Team

Re: Broadband slow


@AdnCazUK wrote:

 I am meant to be getting up to 76MB download speed but i am only getting 1.5 to 14.0mb

 

It is causing problems big time. Been like it for 4 days now and not managed to get help getting it sorted out.

 

When i was with Sky i could phone them and they would sort it out over the phone but i cant do that with Now TV as i have no contact phone numbers.


@AdnCazUK

 

Thanks for contacting the forum Smiley Happy

 

We have sent you a email regarding this so we can look into this further.

 

Thanks Niamh Nowtv team Smiley Wink

AdnCazUK
Occasional Poster

Re: Broadband slow

Thanks

 

I got a engineer coming tomorrow to sort the issue.

 

I got the feeling i have been switched to the standard package. Current download speed is 0.5MB

 

Will miss GamesCom tonight. Smiley Sad

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JeanBean
Occasional Poster

Re: Broadband slow

Hi NOW team

 

My broadband speeds are eye-wateringly slow. The speed is so patch but generally takes about ten seconds to load a Google Search page. I've tried re-setting the box to no avail. Is there someone I can call? I'm supposed to be working from home once a week and I can barely get emails let alone download any files. It's awful! 

 

Thanks

Jeanne 

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NOW TV Team Niamh-D
NOW TV Team

Re: Broadband slow


@JeanBean wrote:

Hi NOW team

 

My broadband speeds are eye-wateringly slow. The speed is so patch but generally takes about ten seconds to load a Google Search page. I've tried re-setting the box to no avail. Is there someone I can call? I'm supposed to be working from home once a week and I can barely get emails let alone download any files. It's awful! 

 

Thanks

Jeanne 


@JeanBean Welcome to the Forum Smiley Wink

 

We have sent you a email regarding this so we can get this resolved as soon as possible.

 

Thanks Niamh

NOWTV Team Smiley Happy

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Jedisilversun
First Poster

Re: Broadband slow

Can someone please Helpppp !!

I have switched from Talk Talk as Now TV was offering a better deals on any time calls and broadband so I have switched and my Broadband is awful.

Slow is an under statement !!

I have to wait about 15 seconds to get onto Google and Ebay takes ages... Sometimes it closes the page as the speed is just far too slow.

 

Makes me wish I stayed with Talk Talk, I would be paying a lot more money but at least I would be able to get online !!!!

Im not happy with the curent service...

 

Please advise and help needed ASAP please.

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GTS
Occasional Poster

Re: Broadband slow

Hi, in April I switched from BT to NOWTV due to an attractive offer. Now I am regretting about my stupid decision. Although my package is fiber broadband with up to 40Mbps, my Internet speed has been very low - about 15-17 Mbps. With BT I was getting constant and stable 50-51 Mbps!!! During first 10 days with NOWTV, the speed was fluctuating from 7 to 35 Mbps. After 15 days (the time frame when I could cancel this rubbish service) my speed has been limited and for almost 6 days now, I have been getting ridiculous 15-17 Mbps. Despite all live chats, phone calls, NOWTV has been useless. The problem is with their network, even their poor website shows that, and still there is no help. They advised to send an engineer who can visit on weekdays only. I am on a full time job and I cannot take a day off just because these guys cannot fix their problem. From my side everything is perfect, as I followed all the instructions and advice from NOWTV support team. If I had known about such attitude and luck of professionalism I would have never joined you guys. Very disappointed indeed. I am planning to investigate it further and potentially ask to leave. 

Denisen
First Poster

Re: Broadband slow

To whom it may concern

over the past week my nowtv broadband has been cutting off continuously and running slow?! Why is this happening? How long will it continue to happen? How quickly can it be fixed? 

Regards 

dnicol 

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CJArifi
First Poster

Re: Broadband slow

I've got a serious bone to pick with nowtv, i was promised fast, reliable internet. 

Instead, I've ended up worse than having BT internet. And that was BAD. 

 I've had terribly slow, bad quality streaming, constant buffering, losing connection. We use our data in our house because the wifi is so useless. 

But our television requires wifi, unfortunately. 

Now I'm getting really fed up now, its just getting worse and worse. 

I'm contemplating of leaving if this isn't rectified swiftly.