19-03-2021 14:24
Hi. My broadband signal keeps dropping out, I has been getting worse over the past few days. We have tried resetting the router many times, we have plugged the laptop directly into the router to see if it improves the problem, but it hasn't.
My partner needs the Internet for her work and it has been cutting out during some of her business calls.
We have tested the signal strength through the nowtv website, we are getting 14mb download speed and 1.1mb upload speed.
Any help would greatly be appreciated
19-03-2021 14:35
@Anonymous User
You can have a nosy at this link for checking the status of your broadband as well as a page for hints and tips
https://help.nowtv.com/article/having-trouble-with-your-broadband
If all fails you can call the broadband team, number on below link
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
How to submit your complaint:
30-03-2021 14:21
dont waste your time complaing i did and spent ages and agreed to upgrade to super fibre 1 week on and nothing they say they dont know anything about upgrading now broadband is worst provider ever
13-04-2023 9:24
I have the same - terrible service over a couple of years with multiple crashes of the broadband and more in the last few days despite apparent repairs being done so I'm leaving NOWTV. People on the help line have been helpful and concerned but they are not responsible for the so called repairs. And of course NOWTV don't put their phone number on the website but the 0800 number above does get your through - thanks - the most helpful thing on this community help section!
13-04-2023 12:13
Agree that the number should me more accessible, like through someone’s account if they are indeed a broadband customer.
In terms of maintaining the network. This is 100% down to OpenReach, whereas NOW are just the middleman.