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JayDeeBee
Advocate
‎02-12-2022 23:23

Broadband setup

I've just joined NOW and got my router, and my srart date has passed so all good to go. Router working. My HP laptop "sees" the router but is asking for Network Security Code. The router has on the back a password and a PIN but neither of these works on my laptop so where do I find this Network Security Code?!

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2 Replies
RoyB
Legend
‎03-12-2022 17:10

@JayDeeBee 

https://answers.microsoft.com/en-us/windows/forum/all/windows-10-asking-for-security-key-when-there-...

and many threads like it when you Google the issue.

But try the remedy shown in the quoted link, and see if this resolves it,

Failing that, I suggest a call to the Now Broadband helpline, using the number given in your welcome pack.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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JayDeeBee
Advocate
‎05-12-2022 12:34

In response to RoyB

I received no Welcome Pack!!!

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