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Chrisa
Newbie
‎19-11-2022 20:35

Broadband settings

Hi

mi have tried the broadband buddy about 4 times to reset from 13 yes to over 18.s. And to no avail.

any suggestions?  
tried on a phone with lots of typing errors as find phones clunky

also tried doing in my home pc went through the steps exactly as requested and still no change.

 

I don’t really want to speak to now tv but think I may have too if no one can make any suggestion on how I fix this now extremely annoying issue I have 

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1 Reply
RoyB
Legend
‎20-11-2022 9:57

@Chrisa 

You may have to wait for someone who has Now Broadband with Broadband Buddy to come along and explain it, as Now have not envisaged that anyone without Now Broadband might want to understand the process and help you here 😢

But go to:-

https://help.nowtv.com/article/what-is-broadband-buddy

2365729A-B600-4B38-B5E9-F06E67DB5B43.png

 

Click ‘Broadband Buddy settings’, change them, and give them 15 minutes to ‘take’.

If it doesn’t happen like it should, though, then please describe what does happen, with a screenshot if possible, so others can help you here.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.
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