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Anonymous User
Not applicable

Broadband service issues-DH3 area

Hi, i live in the Chester-le-street area and the bub for broadband is constantly on orange. I checked the service status and an message comes up with INC then a long number. Im guessing there is an issue which needs an engineer....is there anything i can do to get updates/when it might be resolved? Started last night.

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

The only way you can get updates is by calling the broadband team.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help