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Casual9
Advocate

Broadband router said to be delivered but I have not received anything

Got an email today saying the router has been delivered but there was no one buzzing on the door, nothing in the mailbox and neighbours don't seem to have it either. The live chat does not work, what can I do? How can I contact NowTV to send another router as it seems like the original parcel has been lost.

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gavs82008
Legend 5
Legend 5

Re: Broadband router said to be delivered but I have not received anything

@Casual9 

You can find the broadband free from number on the link below

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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