Broadband router hasn't arrived

[Anonymous User]

Service is supposed to go live today, router was dispatched on the 2nd via 48hrs Royal Mail. It hasn't arrived. 

[gavs82008]

@Anonymous User 

My recommendation is to call the broadband team. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

You can also check out this FAQ for broadband with Now TV

https://help.nowtv.com/article/i-ve-ordered-now-broadband-what-happens-next

When will my NOW Broadband Hub Two arrive?

Your Hub Two will arrive a few days before your phone line is activated. It'll be delivered by Royal Mail, and we'll give you a link to track the delivery.

Keep in mind

You'll need to wait until your phone line is activated before setting up your Hub Two.

[Anonymous User]

My broadband is live, the router hasn't arrived. I need the connection information to change my existing router to connect whilst I wait up to five days. So if some nice person can give me the Vlan id , login and password. Thanks. 

[gavs82008]

@Anonymous User 

Your best option is to call the broadband team. The free from number is on the first link in my original post.