09-12-2020 4:56
Service is supposed to go live today, router was dispatched on the 2nd via 48hrs Royal Mail. It hasn't arrived.
09-12-2020 8:10
@Anonymous User
My recommendation is to call the broadband team.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
You can also check out this FAQ for broadband with Now TV
https://help.nowtv.com/article/i-ve-ordered-now-broadband-what-happens-next
Your Hub Two will arrive a few days before your phone line is activated. It'll be delivered by Royal Mail, and we'll give you a link to track the delivery.
Keep in mind
You'll need to wait until your phone line is activated before setting up your Hub Two.
09-12-2020 11:08
My broadband is live, the router hasn't arrived. I need the connection information to change my existing router to connect whilst I wait up to five days. So if some nice person can give me the Vlan id , login and password. Thanks.
09-12-2020 11:31
@Anonymous User
Your best option is to call the broadband team. The free from number is on the first link in my original post.