Broadband randomly cutting off

[LM]

I've been with NOW for a number of months and can no longer take these random disconnects throughout the day. 

My router either loses access to the Internet for a few minutes and it automatically sorts itself out or I need to restart my router to regain a connection.

This there a way to fix this issue? 

Thanks in advance. 

[gavs82008]

@LM 

Try doing a factory reset to the router by holding the reset button for 15 seconds.

Otherwise give the broadband team a call to see what can be done. Number in the link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[LM]

I've tried that but no joy. 

I might have to contact them in that case.