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LM
Mentor

Broadband randomly cutting off

I've been with NOW for a number of months and can no longer take these random disconnects throughout the day. 

 

My router either loses access to the Internet for a few minutes and it automatically sorts itself out or I need to restart my router to regain a connection.

 

This there a way to fix this issue? 

 

Thanks in advance. 

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@LM 

Try doing a factory reset to the router by holding the reset button for 15 seconds.

 

Otherwise give the broadband team a call to see what can be done. Number in the link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
LM
Mentor

I've tried that but no joy. 

 

I might have to contact them in that case.