I am having issues with my broadband since at least Wednesday (so last 2 days).
Things have been fine up until now.
I am getting a good 61 mbps Down on my wired connection, but I am getting some high pings and some packet loss (around 5% dropped packets).
I've done a couple of router reboots and still not much better.
The symptoms this week are bad lagging when gaming, and poor video calls on Teams.
Anything I can try please?
Is it dropping out with Wi-Fi or Ethernet or both?
You could try splitting the Wi-Fi signals.
Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:
Granted this might sort out your Wi-Fi as for Ethernet you might need to give the team a call.
Just need to explain you’ve tried the usual reset etc.
How to submit your complaint:
Hope you get it sorted mate!
Thanks but I am using a far superior router as the NowTV Hub Two WiFi signal is very poor.
Also, I am definitely seeing packet loss and latency on a wired connection that was previously without issue.
Pretty sure there's something wrong with the signal coming into the house.
Last time I had this it was a rubbish copper connection from the telegraph pole.
Suspect I may need to raise a support ticket?
Ah ok man, sounds like you’ve done everything you could try. Yeah I would bite the bullet and give the team a call, the number should be in the last post from me.