Broadband outage - London

[Anonymous User]

Is anyone else having issues with their Broadband today? My internet has been down since about 11am today and all i get from Now is 'there is an issue'. I've been hotspotting off my phone all day! 

[gavs82008]

@Anonymous User 

Use this link to determine the status of your broadband.

https://help.nowtv.com/get-in-touch/now-broadband-calls/my-broadband-or-calls-arent-working-as-expected

Can I assume you’ve tried the usual unplug your router? 

Give the broadband team a call.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

• Give us a call on 08007591213 to speak directly to a NOW advisor.

[Anonymous User]

Thanks @gavs82008 done all the usual checks and unplugging of router. It is a Now issue however, they're not giving any updates as to when this issue is going to be resolved. it's very frustrating. 

[Anonymous User]

Ours has been off since 11pm on Monday.

We are in E2.

Got an update tonight of "sorry, we understand it's inconvenient" but no details of when/how it will be fixed

[Anonymous User]

SW15

Broadband off all afternoon and just realised phone is off too.

[Anonymous User]

Same, SW15, very frustrating! Hope it comes back ASAP @Anonymous User 

[Anonymous User]

We are in Putney and no WiFi since 3pm. How are we going to watch love island! 

[Anonymous User]

Hi, I’m in E2 as well. Still nothing since Monday evening. Not to be super impatient but if I didn’t have to luxury to go to work how am I supposed to work from home? Also giving absolutely no information or updates why this is not working for 4 days now is incredibly frustrating.

would be good to hear at least some info on this issue….

[gavs82008]

@Anonymous User 

You are best to call the broadband team. Number is provided in one of my posts up thread.

[Anonymous User]

I rang them again, apparently someone completely damaged the green box near here…. So they are trying to fix it. It can take up another few days. 

if you wish to be compensated ring them when it’s sorted.. 

excellent 

[Anonymous User]

Do Now representatives respond to these threads?

No internet here either in SE15. I have to WFH tomorrow. 

[Heide]

Yup, ours has been off for 2 days now, not fun at all, and I called now tv to ask them and all they said was "your having an internet outage, just wait a few days and it should be back" genuinely unhappy with this.