15-07-2021 17:04
Is anyone else having issues with their Broadband today? My internet has been down since about 11am today and all i get from Now is 'there is an issue'. I've been hotspotting off my phone all day!
15-07-2021 18:14
@Anonymous User
Use this link to determine the status of your broadband.
Can I assume you’ve tried the usual unplug your router?
Give the broadband team a call.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
How to submit your complaint:
16-07-2021 9:56
Thanks @gavs82008 done all the usual checks and unplugging of router. It is a Now issue however, they're not giving any updates as to when this issue is going to be resolved. it's very frustrating.
15-07-2021 20:13
SW15
Broadband off all afternoon and just realised phone is off too.
15-07-2021 20:16
Same, SW15, very frustrating! Hope it comes back ASAP @Anonymous User
15-07-2021 20:15
We are in Putney and no WiFi since 3pm. How are we going to watch love island!
16-07-2021 18:24
Hi, I’m in E2 as well. Still nothing since Monday evening. Not to be super impatient but if I didn’t have to luxury to go to work how am I supposed to work from home? Also giving absolutely no information or updates why this is not working for 4 days now is incredibly frustrating.
would be good to hear at least some info on this issue….
16-07-2021 19:14
@Anonymous User
You are best to call the broadband team. Number is provided in one of my posts up thread.
16-07-2021 19:42
I rang them again, apparently someone completely damaged the green box near here…. So they are trying to fix it. It can take up another few days.
if you wish to be compensated ring them when it’s sorted..
excellent