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Umberto
Advocate

Broadband not working

This morning I have my broadband not working. Device connect to the router but there is  no connection to the web. 

I assume is a problem on the line. Is anybody experience the same issue in Ilminster (Somerset)  area?

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10 Replies
Hannah10
Newbie

Broadband not working

Yes we are having the same problem

gavs82008
Legend 5
Legend 5

Re: Broadband not working

@Umberto @Umberto 

Have a nosy at this link to determine the status of your connection.

https://help.nowtv.com/article/having-trouble-with-your-broadband

You can also give the broadband team a call to find out the situation.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
0 Thanks
Reply
Dixie
Advocate

Re: Broadband not working

Yup, same here. Tried resetting with no luck. Tec test states line is fine, however keeps dropping in and out of service. It’s most annoying 

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Newland
Observer

Re: Broadband not working

Hi we live near ilminster and have no broadband and the landline when ring from a mobile says number not in service,is this the same for you ?

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Umberto
Advocate

Re: Broadband not working

I phoned customer and service and they confirmed the issue on line affecting all the area. BTopenreach is investigating but no info yet on how long the distribution would last.

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PXJ
Advocate

Re: Broadband not working

Sunday 16/1/22 10.42amwe’re nearby in South Petherton and are having the same issues. No connectivity for TV or laptops. 

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Michy
Newbie

Re: Broadband not working

Same here, no broadband but phone line is working, in Chard area of Somerset.

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Charlotte20
Observer

Re: Broadband not working

Iam having this issue but Iam using mobile date (connecting my now tv to my hotspot). Checked my connection and everything is fine but when I go on the app ‘Netflix’ it just says 20% circling round. Does anybody know when they are going to fix this issue. Been trying to speak to the online system , tried everything they suggested and nothing work as it is there error and doesn’t give you the option to fix this certain error 

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schnapps
Legend 5
Legend 5

Re: Broadband not working

Looking over on Sky Twitter, there is an outage in the TA20 post code area, plus other surrounding areas near TA20.

 

The Sky Tweet says they are aware of it and investigating.

 

There are also a few tweets from customers in the Nottingham area also experiencing a Broadband outage.