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Anonymous User
Not applicable

‎29-12-2020 19:56

Broadband not working

Hi,

 

my broadband won’t connect. All 3 lights are green on the router. There’s a very slow connection it seems as my Chromecast can connect to the TV but nothing else. 

I can’t find a number to phone on if anyone can direct me. This is the 3rd time in the last 3 weeks I’ve had issues! 

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2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎29-12-2020 20:26

@Anonymous User 

I do know that there are issues with Now TV broadband right now 

DC033272-701D-4071-89CE-89F542921B3B.png

 

Alternatively you can call the 0800 free from number found on the link below 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

FYI that I do not work for NOW, just a NOW customer trying to help
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Anonymous User
Not applicable

‎29-12-2020 20:58

In response to gavs82008's comment

ive had the same issue for 2 days i phoned customer service today and the person i spoke to said that there was no outages yet it says that there is outages on their website , all the person done was sending me a new router free of charge this is going to be my 4th router as i am on my 3rd one just now dont know what to do to be honest, the person i spoke to didnt even tell me when my new router will get to me so im now left in limbo, so disappointed.

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