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Anonymous User
Not applicable

‎08-01-2021 1:44

Broadband not working

Our broadband has been dropping on the odd occasion but it has completely dropped now... it’s been over an hour and nothing. Is this happening with anyone else?

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1 ACCEPTED SOLUTION
Anonymous User
Not applicable

‎08-01-2021 2:04

Yes here too. I have green lights for the power and wireless on the Hub but an orange light for the internet. I've tried all troubleshooting issues but still not working..

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3 REPLIES 3
Anonymous User
Not applicable

‎08-01-2021 2:04

Yes here too. I have green lights for the power and wireless on the Hub but an orange light for the internet. I've tried all troubleshooting issues but still not working..

Anonymous User
Not applicable

‎08-01-2021 2:46

In response to Anonymous User's comment

Oh thank you! I’m glad it’s not just ours 😊 do you know how long it takes to fix?

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gavs82008
Legend 5
Legend 5

‎08-01-2021 7:20

In response to Anonymous User's comment

@Anonymous User @Anonymous User 

Give the broadband team a call when the centres open 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

  • Give us a call on 08007591213 to speak directly to a NOW TV advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
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