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Kara888
Newbie

Broadband not working - disconnected and reset no joy

I recently joined NowTV Broadband and internet worked for few days but now shows just green wireless light and power but no internet light.

 

I have disconnected and reset router and checked filter and wires no response.

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3 Replies
schnapps Legend 5
Legend 5

Re: Broadband not working - disconnected and reset no joy

Hi @Kara888 

 

If the middle green light is not showing on the front of the NowTV Hub Router, then you need to contact  NowTV.

 

Open the link below and click on a Broadband category, then a Broadband Help topic and if you are a NowTV Broadband customer then you should see a telephone to ring them on or alternatively if you scroll towards the bottom of the screen page once you reach the final stage there should be a Get in Touch option with a green arrow below it.

 

Click on the green arrow below Get in Touch to expand the on screen information to reveal the live chat button.

 

https://help.nowtv.com/get-in-touch/

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schnapps Legend 5
Legend 5

Re: Broadband not working - disconnected and reset no joy

Hi @Kara888 

 

If the middle green light is not showing on the front of the NowTV Hub Router, then you need to contact  NowTV.

 

Open the link below and click on a Broadband category, then a Broadband Help topic and if you are a NowTV Broadband customer then you should see a telephone number to ring them on or alternatively if you scroll towards the bottom of the screen page once you reach the final stage there should be a Get in Touch option with a green arrow below it.

 

Click on the green arrow below Get in Touch to expand the on screen information to reveal the live chat button.

 

https://help.nowtv.com/get-in-touch/

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0matt0
Advocate

Re: Broadband not working - disconnected and reset no joy

That is a fantastic answer...........if you have internet which given the topic of the discussion people in this thread dont or as using an alternative running "technical chacks wont work". After a long time digging I found a number - 0800 759 1177, I have been on hold on this number now for 40mins and countining.

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