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Anonymous User
Not applicable

Broadband not working as it was previously

We have purchased a ring doorbell and for the last month it has been working fine. 
Now not working and when we purchased now broadband last year we had to buy an extender to get Wi-Fi in another room of the property. The door bell is at the other end of the property to the router and the extender is in a room nearer to the door bell itself.
Any help advice appreciated as very frustrating and disappointing as need door bell to be working for security.

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Anonymous User 

You could try splitting the Wi-Fi bands, which should improve the speed and reliability.

https://help.nowtv.com/article/improve-broadband-speed

FYI that I do not work for NOW, just a NOW customer trying to help
Jayach
Elite 3

@gavs82008 wrote:

@Anonymous User 

You could try splitting the Wi-Fi bands, which should improve the speed and reliability.

https://help.nowtv.com/article/improve-broadband-speed


I believe ring doorbells use 2.4Ghz only, so splitting the bands wouldn't help at all.

RoyB
Legend

@Anonymous User 

What changed recently to stop your doorbell working? Does it need the battery recharging?

What does your Ring app have to say about all this?

For the woeful range of Now Broadband WiFi, I have just fulminated about this in another thread,

Have a nosy at:-

https://community.nowtv.com/t5/Setup-Performance/Wifi-reach/m-p/592751#M15268

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.