@Dannielle
Why did you create another thread for this?
https://community.nowtv.com/t5/Setup-Performance/Waiting-to-go-live/td-p/599274/jump-to/first-unread...
Did you receive the router?
If so did you set it up?
Otherwise call the broadband team, as you have to bear in mind that you might not always need an engineers visit.
https://help.nowtv.com/get-in-touch/now-broadband-calls/installation-and-setup
NOW Broadband Members can call us 8am–8pm, 7 days a week.
03300 412472
FYI that I do not work for NOW, just a NOW customer trying to help
