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Advocate

Broadband not connecting - WAN Status down

This evening my broadband disconnected and will not reconnect. I have been using NOW broadband fibre for almost a year with no prior problem. 

The router has been rebooted and the filters changed but it has made no difference. 

The hub reports a connection speed of 40Mb/10Mb but WAN Status is down. Is there any kind of outage ATM?

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NOW TV Team
NOW TV Team

Re: Broadband not connecting - WAN Status down

@Bloodr0se

 

Sorry about this.

You can find the telephone number for the Broadband Team by going to your My Account > My Package page https://account.nowtv.com/my-package

 

So one of our agents can fix this for you.

Thanks
Nadine-K
The Now TV Team 🙂
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