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Anonymous User
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Broadband not connected-But payment continuing

Broadband has not been installed becuase Openreach have not connected the property despite the passage of 2 months but payments are going out as if we've been activated.In fact the account says as much. So we are being charged for a service that,as yet, does not exist.

Am running out of patience.

1 Reply
NOW Team Member
NOW Team Member

Evening @Anonymous User Smiley Happy

I've been speaking to one of our broadband agents, they will be in touch very soon with more info.