As a broadband customer, you have a phone number you can ring.
My Account/Broadband & calls/Moving House will give you the number you need, even though you aren’t moving house.
Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are. This week, I are genrally been watching epsidoes on my Sasmung TV