Broadband loosing connection

[Anonymous User]

Since I switch to now broadband my I ternet losing connection, on the hub I still got 3 green lights but internet not working at all, I have to power off and power on hub to start internet again. It's dropping connection usually at night and in the morning, any ideas ?

[gavs82008]

@Anonymous User 

When did you join NOW for broadband? If your within 10 days, you absolutely should NOT reboot your router.

You can however split the Wi-Fi bands which should improve reliability.

 https://help.nowtv.com/article/improve-broadband-speed

[Anonymous User]

It's already a month, it's just testing my nerves, I start doing something and losing connection 

[gavs82008]

@Anonymous User 

Are the connection losses on Wi-Fi or Ethernet?

[Anonymous User]

I didn't try ethernet because hub is too far away from my pc

[gavs82008]

@Anonymous User 

Have you tried splitting the Wi-Fi bands?

[Anonymous User]

How I can do this ? I can not see that option in WiFi router settings 

[gavs82008]

@Anonymous User 

It’s in step 4 of the link I gave you.

https://help.nowtv.com/article/improve-broadband-speed

Step 4: Split your Wi-Fi bands

Got a NOW Broadband Hub Two? Splitting the bands on your Hub to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:

1. Connect your Hub to your laptop or computer using an Ethernet cable.
2. Open your web browser and enter "192.168.0.1” in the address bar.
3. Select Maintenance and enter “admin” and “nowtv” as the username and password.
4. Select Wireless and then 2.4 GHz Wireless Settings. 
5. Scroll down to “Wireless Access Point” and uncheck Synchronise 2.4GHz and 5GHz Settings.
6. In the ‘Name (SSID)’ box, Change the network name to distinguish it from the current network (e.g. add “_2.4G” to the current name). Select Apply.
7. Check the network name has been updated, and then select 5GHz Wireless Settings.
8. To be able to see easily which network is which on your devices, change the ‘Name (SSID)’ here too (e.g. add “_5G” to the current name). Select Apply.
9. That’s it. Select Logout at the top of the screen to exit.

Keep in mind

You need a NOW Broadband Hub Two to split your Wi-Fi bands. You can't do this with the older-style NOW Hub.

[Anonymous User]

ok i done it

it could help or do something else ?

[Jayach]

I'm sorry, bit splitting  the bands is not a panacea for Wi-Fi problems.

Unless you understand the reasons for doing that, it is completely a waste of time.

The Now router apparently has poor Wi-Fi performance, you can't change that, so the only solution is to replace it.