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Anonymous User
Not applicable

Broadband keeps dropping

Does anyone with any technical knowledge seem to think that this router log seems normal?

 

https://pastebin.com/BQC6ujZC

 

It is literally getting to the point where every couple of mins, the NowTV self-heal is coming up for me to fix my line. 

 

I try to do a line test, as it suggests as it detects slow broadband speed but for some reason, my account seems to think I am waiting for an engineer to connect me, even though I have been with Now TV since March, I think this was from when the new neighbours next door when joining their new broadband provider selected the old address for the property, not the new one (2 houses that were joined together have now been split apart again).

 

I called Broadband support who placed me on hold to run a line test and when they came back all I got was "something needs looking into and we will get in touch..."

 

Sorely tempted to go to Sky as for 4.00 more I can have a TV package. 

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

I am not a broadband customer, so I can only give you links to Now TVs "troubleshooting"

 

https://help.nowtv.com/article/having-trouble-with-your-broadband

 

Perhaps best giving the broadband team another call? Keep persistent as you are paying for a service you aren't receiving fully. 

 

Could also be an open checking with Open-reach to see if they can test for any issues on the line?

FYI that I do not work for NOW, just a NOW customer trying to help