I’ve been working from home for quite a while now, predating the pandemic, and if there has been any effect at all, it has been an almost imperceptible slowdown.
Certainly, no drops and hangs.
So i would say your experience has been an outlier. Maybe a hair-trigger router that needs it timeouts extending, however that is done; but more likely a cable fault between you and the exchange that is taking time and effort to track down.
Who is your ISP? What make and model of router?
Any correlation with the weather? Rainwater getting into the ducts the cable runs in is a big enemy of stable broadband.
Your best to call the broadband team.
How to submit your complaint:
Same problem, but mine's keep disconnecting pretty much from the beggining. I'm in Polygon area of Southampton, 22mbit instead of 'guaranteed' 32. Two engineers tried to help, but they said 22 will be max from my line. I can live with that, but disconnections are the nightmmare, what to do?>??
hello RoyB have you got a phone Line,? place make sure your phone Line hasn't a bad Line,
as this could lead to bad Broadband, bad Telephone service for Broadband can distract Broadband sorry to here about your Broadband connection's sometimes when it doesn't respond, it does happen quite regularly' it happens a lot due to bad weather, But the thing is; is your telephone number OK, Like, there's no noise,... however if your router is connected right , Question how much gigabyte [GB] DO YOU THINK YOU ARE RECEIVING,? do you...or don't you have telephone,? I would imagine you do? customers do use different services in different ways, hope this helps,
I think you meant to aim this at @pabloeldiablo
My Broadband is solid-as-a-rock 360 Mbps FTTC (nominally 500, but who’s counting?) from BT, and the phone service is via conventional DECT phones and a BT Digital Voice Adapter, which seems to communicate with the BT Home Hub via WiFi. And doesn’t interfere with it, nor detract from the available speed.
That too is solid as a rock, and the only difference we’ve noticed is that you have to use the area code always, even for local calls.