cancel
Showing results for 
Search instead for 
Did you mean: 
RoyB
Legend 5
Legend 5

Re: Broadband keeps disconnecting

@Saz11 

 

I’ve been working from home for quite a while now, predating the pandemic, and if there has been any effect at all, it has been an almost imperceptible slowdown.

 

Certainly, no drops and hangs.

 

So i would say your experience has been an outlier. Maybe a hair-trigger router that needs it timeouts extending, however that is done; but more likely a cable fault between you and the exchange that is taking time and effort to track down.

Who is your ISP? What make and model of router?

 

Any correlation with the weather? Rainwater getting into the ducts the cable runs in is a big enemy of stable broadband. 


If my posting answered your question, please click ‘Accept Answer’ on it
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
0 Thanks
Reply
SteveC66
Newbie

cheshire broadband

likewise , im in cheshire and have had the same problem for the last few days with  Broadband keeps disconnecting and then re connecting after up to 30 mins .nowtv website says no issue!!!  

0 Thanks
Reply
gavs82008
Legend 5
Legend 5

Re: cheshire broadband

@SteveC66 

Your best to call the broadband team.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW advisor.

FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
0 Thanks
Reply
pabloeldiablo
Mentor

Re: Broadband keeps disconnecting

Same problem, but mine's keep disconnecting pretty much from the beggining. I'm in Polygon area of Southampton, 22mbit instead of 'guaranteed' 32. Two engineers tried to help, but they said 22 will be max from my line. I can live with that, but disconnections are the nightmmare, what to do?>??Opera extension

0 Thanks
Reply
Padraic123
Mentor

Re: Broadband keeps disconnecting

hello RoyB       have you got a phone Line,?   place make sure your phone Line hasn't a bad Line,

as this could lead to bad Broadband, bad Telephone service  for Broadband can distract Broadband sorry to here about your Broadband connection's sometimes when it doesn't respond, it does happen quite regularly' it happens a lot due to bad weather, But the thing is; is your telephone number OK, Like, there's no noise,...   however if your router is connected right , Question how much gigabyte [GB] DO YOU THINK YOU ARE RECEIVING,? do you...or don't you  have telephone,? I would imagine you do? customers do use different services in different ways, hope this helps,

0 Thanks
Reply
RoyB
Legend 5
Legend 5

Re: Broadband keeps disconnecting

@Padraic123 

 

I think you meant to aim this at @pabloeldiablo 

 

My Broadband is solid-as-a-rock 360 Mbps FTTC (nominally 500, but who’s counting?) from BT, and the phone service is via conventional DECT phones and a BT Digital Voice Adapter, which seems to communicate with the BT Home Hub via WiFi. And doesn’t interfere with it, nor detract from the available speed.

 

That too is solid as a rock, and the only difference we’ve noticed is that you have to use the area code always, even for local calls.


If my posting answered your question, please click ‘Accept Answer’ on it
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
0 Thanks
Reply