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RussGSt
Advocate

Broadband keeps disconnecting

I’m not sure if it’s something to do with the Bristol area in general, but my broadband keeps cutting out and has done for a few days now. Are other people experiencing this issue? It’s making it really difficult to work from home.

15 Replies
AndyR87
Advocate

Re: Broadband keeps disconnecting

It’s the same here this morning too - mine has gone down in the middle of a meeting. Not much that NOWTV website says that I can do about it

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ddso15
Mentor

Re: Broadband keeps disconnecting

I'm near Southampton, been having the same problem for about 10 days now. Have had 2 engineers come to take a look, both said they could find nothing wrong with the line. NowTV are sending me a new router, lets see if that makes any difference.

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Rob242
Advocate

Re: Broadband keeps disconnecting

I've noticed it for the last 4 night around midnight it goes off for approx 10 min 

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Missie88
Newbie

Re: Broadband keeps disconnecting

This is why I came to the community today to find out if this is a common occurrence lately. I'm in Cheshire and for the first couple of months everything was absolutely fine but since the covid outbreak I started losing service randomly. Usually only for a few minutes every few days then for a few hours one day and now today I've lost service 10 times within an hour but every time I do the self-heal as it says, it tells me that everything looks ok. Is it possible that since NowTV uses another providers broadband to provide their services that they can't keep up with the demand of both sets of customers?

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veh58
Newbie

Re: Broadband keeps disconnecting

Hi

Mine has been disconnecting about 3 times a week since i joined, but over the last two weeks its several times a day. has anyone got a phone number to contact them as i am fed up of going around in circles trying to find a phone number.

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Shushu
Newbie

Re: Broadband keeps disconnecting

My I internet cut off and I cannot find any help from anywhere. Is there any contact number or email address?

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meldrew
Advocate

Re: Broadband keeps disconnecting

I am near Manchester and mine is disconnecting several times a day too. I am on a PAYG phone so if connection drops at home and I don't notice it costs me money to use the web.  Never had a single problem when I was with Virgin. Why won't NOW TV answer our questions and tell us what is going on instead of ignoring us. I'll be looking for a new providor when the contract runs out.

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RoyB
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Re: Broadband keeps disconnecting

All: to find the number up you want, search the Community for ‘moving house’.


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Saz11
Advocate

Re: Broadband keeps disconnecting

I live in Portsmouth and the internet has been intermittent for nearly a month now and getting worse - today has been the worst by far it has dropped 12 times in an hour and a half. A third(!) external engineer is coming tomorrow to look at it all again but I'm really starting to get frustrated, as with many people I am working from home and it makes it very difficult to work. 

 

Does anyone have any idea what could be causing it or is it simply the infrastructure unable to support this many people being at home? 

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