06-03-2023 9:08
Our broadband keeps dropping. According to the modems logs it's done it 13 times in the last two days.
How on earth do you get to talk to someone technical who may be able to fix this?
06-03-2023 9:20
Below are some standard things you can and probably have done before calling the team.
Can I assume you've checked the status of your line in this link?
https://help.nowtv.com/article/having-trouble-with-your-broadband
Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed
You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status