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Jelly
Mentor

Broadband issues

Anyone else having broadband issues in the Exeter area? I work from home and am losing money because I can’t do my job today, but I can’t find any info on when this issue is likely to be fixed. It’d be useful to know if others have no broadband too. Thanks

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Jelly 

Below are some standard things you can and probably have done before calling the team.

Can I assume you've checked the status of your line in this link?
https://help.nowtv.com/article/having-trouble-with-your-broadband

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Jelly 

Below are some standard things you can and probably have done before calling the team.

Can I assume you've checked the status of your line in this link?
https://help.nowtv.com/article/having-trouble-with-your-broadband

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Jelly 

Now is domestic broadband, and doesn’t really offer the SLA that WFH potentially needs.

But several people have used their mobile as a hotspot during broadband outages, for business continuity, and found that the automatic compensation they get more than covers this.

However, you do need to register your outage with the Now Broadband team, to start the compensation clock ticking.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.