24-09-2022 13:30
I should be getting 60mbs but i'm only getting 14 at the most at the moment... is there a problem today?
Solved! Go to Solution.
24-09-2022 16:07
@Anonymous User
You done the usual unplug the router and plug it back in?
Is this over Wi-Fi or Ethernet?
For Wi-Fi have you split the bands?
https://help.nowtv.com/article/improve-broadband-speed
You could do a factory reset to the router by holding the reset button for 15 seconds.
Check this link to see the status of your line.
https://account.nowtv.com/check-service-status/
If all that fails call the broadband team to get it sorted. Number in the link below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
24-09-2022 16:07
@Anonymous User
You done the usual unplug the router and plug it back in?
Is this over Wi-Fi or Ethernet?
For Wi-Fi have you split the bands?
https://help.nowtv.com/article/improve-broadband-speed
You could do a factory reset to the router by holding the reset button for 15 seconds.
Check this link to see the status of your line.
https://account.nowtv.com/check-service-status/
If all that fails call the broadband team to get it sorted. Number in the link below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
24-09-2022 17:33
Yeah did all that the 5ghz channel isn't giving me the full 60mbs and only giving me 14 so i rang them and they wanted me to pay for another router because mine's out of warranty.. told them no and i'll go with someone else, shame because it's been good for me until now.
24-09-2022 18:44
@Anonymous User
That doesn’t sound right, surely they would replace the router regardless how long you’ve had it!
24-09-2022 19:18
Unless they don't believe it is faulty.
@Anonymous User Have you tried seeing what speed you get on ethernet? It may not be a Wi-Fi problem.