cancel
Showing results for 
Search instead for 
Did you mean: 
Lamby
Advocate

Broadband is slow

I should be getting 60mbs but i'm only getting 14 at the most at the moment... is there a problem today?

1 Solution
gavs82008
Legend 5
Legend 5

@Lamby 

You done the usual unplug the router and plug it back in?

Is this over Wi-Fi or Ethernet? 
For Wi-Fi have you split the bands?

https://help.nowtv.com/article/improve-broadband-speed

You could do a factory reset to the router by holding the reset button for 15 seconds. 

Check this link to see the status of your line.
https://account.nowtv.com/check-service-status/

If all that fails call the broadband team to get it sorted. Number in the link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

4 Replies
gavs82008
Legend 5
Legend 5

@Lamby 

You done the usual unplug the router and plug it back in?

Is this over Wi-Fi or Ethernet? 
For Wi-Fi have you split the bands?

https://help.nowtv.com/article/improve-broadband-speed

You could do a factory reset to the router by holding the reset button for 15 seconds. 

Check this link to see the status of your line.
https://account.nowtv.com/check-service-status/

If all that fails call the broadband team to get it sorted. Number in the link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
Lamby
Advocate

Yeah did all that the 5ghz channel isn't giving me the full 60mbs and only giving me 14 so i rang them and they wanted me to pay for another router because mine's out of warranty.. told them no and i'll go with someone else, shame because it's been good for me until now.

gavs82008
Legend 5
Legend 5

@Lamby 
That doesn’t sound right, surely they would replace the router regardless how long you’ve had it!

FYI that I do not work for NOW, just a NOW customer trying to help
Jayach
Expert 3

Unless they don't believe it is faulty.

@Lamby Have you tried seeing what speed you get on ethernet? It may not be a Wi-Fi problem.