Broadband is slow

[Anonymous User]

I should be getting 60mbs but i'm only getting 14 at the most at the moment... is there a problem today?

[gavs82008 · Accepted solution]

@Anonymous User 

You done the usual unplug the router and plug it back in?

Is this over Wi-Fi or Ethernet? 
For Wi-Fi have you split the bands?

https://help.nowtv.com/article/improve-broadband-speed

You could do a factory reset to the router by holding the reset button for 15 seconds. 

Check this link to see the status of your line.
https://account.nowtv.com/check-service-status/

If all that fails call the broadband team to get it sorted. Number in the link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[Anonymous User]

Yeah did all that the 5ghz channel isn't giving me the full 60mbs and only giving me 14 so i rang them and they wanted me to pay for another router because mine's out of warranty.. told them no and i'll go with someone else, shame because it's been good for me until now.

[gavs82008]

@Anonymous User 
That doesn’t sound right, surely they would replace the router regardless how long you’ve had it!

[Jayach]

Unless they don't believe it is faulty.

@Anonymous User Have you tried seeing what speed you get on ethernet? It may not be a Wi-Fi problem.