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Krysta1
Observer

Broadband go live date

My go live date was today. My orders page shows all ready to go, box all set up correctly but only 2 green lights on. The internet one is off. Unable to get through to customer service. 

Does this mean I am not going live today. 

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schnapps Legend 5
Legend 5

Re: Broadband go live date

Hi @Krysta1

Your broadband could go live anytime up until Midnight tonight.

If it's showing under Orders & Appointments that your broadband is now live, maybe switch off the power to the hub router for a minute to see if it kicks starts your internet.

Should there be no three green lights on the front of the router by Midnight, then give the nowtv broadband team a call first thing tomorrow morning.

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