Broadband down

[Robertson]

Our broadband has been down since 10am. Upon ringing nowtv there is an automated message saying it’s a widespread issue. Is there a timeframe for when this should hope to be fixed? Thanks

[gavs82008]

@Robertson 

Below are some standard things you can and probably have done before calling the team.

Can I assume you've checked the status of your line in this link?
https://help.nowtv.com/article/having-trouble-with-your-broadband

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

[Robertson]

Hi, yes done all this. The link to check service issues also says there aren’t any!! However when you ring up it says they are aware of issues… thanks for the help