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Anonymous User
Not applicable

Broadband down from 1am.

I can't see if NOW have anywhere online where people have reported any outages. 

St Leonards on sea area is where I am

10 REPLIES 10
gavs82008
Legend 5
Legend 5

@Anonymous User 

Assuming you've done the standard reboot of the router, give the team a call. Number found in the link below. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

yah I was periodically checking all the connections and doing restarts etc.. but it was an external issue.

Its all working now

Marys1956
Mentor

Mine worked from 8 am. Was worried as I left SKY to join NOW. Saved me a lot of money but I do want and expect the same kind of service. I am finding the range not as good as it was with SKY though. I can’t get a signal if I’m too far down my garden, whereas I could with SKY,

gavs82008
Legend 5
Legend 5

@Marys1956 

To increase your Wi-fi signal your best option will be to purchase a Wi-fi extender from Amazon. Hate to say NOW will only supply the router. 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

have you tried turning off the 2.4ghz signal in the router? - I have 2 boosters around the flat because of the thick walls just to keep a stable connection

Marys1956
Mentor

not sure how to do this!

Anonymous User
Not applicable

It is quite straight forward. Get access to the router & there are settings under the wifi tab where you can uncheck the boxes relating to the 2.4ghz signal

gavs82008
Legend 5
Legend 5

@Marys1956 

Take a look at the section for splitting the Wi-Fi bands on the below link. 

https://help.nowtv.com/article/improve-broadband-speed

 

FYI that I do not work for NOW, just a NOW customer trying to help
Marys1956
Mentor

Thank you.