Broadband down from 1am.

[Rak]

I can't see if NOW have anywhere online where people have reported any outages. 

St Leonards on sea area is where I am

[gavs82008]

@Rak 

Assuming you've done the standard reboot of the router, give the team a call. Number found in the link below. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[Rak]

yah I was periodically checking all the connections and doing restarts etc.. but it was an external issue.

Its all working now

[Marys1956]

Mine worked from 8 am. Was worried as I left SKY to join NOW. Saved me a lot of money but I do want and expect the same kind of service. I am finding the range not as good as it was with SKY though. I can’t get a signal if I’m too far down my garden, whereas I could with SKY,

[gavs82008]

@Marys1956 

To increase your Wi-fi signal your best option will be to purchase a Wi-fi extender from Amazon. Hate to say NOW will only supply the router. 

[Rak]

have you tried turning off the 2.4ghz signal in the router? - I have 2 boosters around the flat because of the thick walls just to keep a stable connection

[Marys1956]

not sure how to do this!

[Rak]

It is quite straight forward. Get access to the router & there are settings under the wifi tab where you can uncheck the boxes relating to the 2.4ghz signal

[gavs82008]

@Marys1956 

Take a look at the section for splitting the Wi-Fi bands on the below link. 

https://help.nowtv.com/article/improve-broadband-speed

[Marys1956]

Thank you.

[Marys1956]

I had the same problem. I’m new to NOW abs thought it was an issue just with my router. Good to know it wasn’t!