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Anonymous User
Not applicable

Broadband disconnections

Hello everybody,

 

My broadband stops working every few hours for several minutes. In the last 24 hours I recorded at least 5 disconnections. This is making the connection almost unusable. How can I get help with this?

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Anonymous User 

Have a nosy at this link, you can check out the status of your broadband. 

https://help.nowtv.com/article/having-trouble-with-your-broadband

 

You could always set the router back to factory settings, infor how to do that on this link. 

https://help.nowtv.com/article/improve-broadband-speed

 

Otherwise you can call the broadband team.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Same for me. I have to put the crap Now TV router back on to do a line test just so I can go to the next step of reporting the issue.