Broadband dies every night at 12:27 and will come on for a few minutes after restarting and then die

[Anonymous User]

Every single night at 12:27 the internet will turn off, every time I restart the router and after a while it comes back on. for a few moments, I will have internet and it will then turn back off. this happens all the way up to the morning, I guess around 7-9 but I don't know exactly. my thought are maybe there is a restriction but I can't find how to turn it off, otherwise, I'm not sure. any help Is appreciated.

[gavs82008]

@Anonymous User 

Have you tried a full reset of the router? 

Call the broadband team in the morning after 8 to see what can be done.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

• Give us a call on 08007591213 to speak directly to a NOW advisor.

[allanc]

@Anonymous User 

Is the device in question etherneted?

If so

Log onto router

Go to ethernet

Disable "Energy Efficient Ethernet"

That would be the main cause of disconnections after midnight after maintenance and line faults

[Anonymous User]

.

it is already disabled. it not just ethernet its also wifi 

[allanc]

@Anonymous User 

Are you using any kind of booster/mesh system both to extend wifi and running ethernet cables from booster/mesh to devices.?

[Anonymous User]

Nope. just have the router

[allanc]

@Anonymous User 

Due to the length of time the broadband is down its unlikely to be a dlm reset.

Can you access you router stats as shown below and copy and paste the full table

Type 192.168.0.1 into address bar of a browser

Click maintenance tab

Sign in with

Username admin

Password sky

At the bottom click show statistics

Highlight the text and copy and paste

***Edit does the internet light go off on the hub?***

[Anonymous User]

Yes, power and wireless stay green and internet goes off 

System Up Time: 10:50:22

Port	Status	TxPkts	RxPkts	Collision Pkts	Tx b/s	Rx b/s	Up Time
WAN	MER	523065	1021632	0	12195	13138	09:21:07
LAN	Up	347348	140828	0	623632	29494	10:50:22
WLAN (2.4 GHz)	Up	81434	9877	0	5281	0	10:48:55
WLAN (5 GHz)	Up	633126	348916	0	15602	13666	10:48:47

---

Broadband Link	Downstream	Upstream
Connection Speed (Kbps)	34999	20000
Line Attenuation (dB)	DS1:11.7    DS2:28.1    DS3:42.6	US0:6.0    US1:23.6    US2:34.4
Noise Margin (dB)	DS1:14.8    DS2:14.8    DS3:14.8	US0:8.3    US1:8.1    US2:8.1

[allanc]

@Anonymous User 

Holy moley , your line is capable of 70-80Mbps. Noise margin should be between 3 and 6db

Looks like a line fault , don't know what minimum speed guarantee you have but indicators are you are below it . Call now broadband right away to report the issue