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sgd1602
Advocate

Broadband connection keeps dropping out when it rains

Good morning, as soon as it starts raining and is wet outside my broadband connection starts dropping out every 5 minutes. Technical check says everything is okay but it isn't. I work from home and this is an English winter when rain is not unknown. I may occasionally get drop outs at other times but as soon as it is rains it is persistent. Any advice please?

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2 Replies
gavs82008
Legend 5
Legend 5

Re: Broadband connection keeps dropping out when it rains

@sgd1602 

Sounds like a fault with the line perhaps?

Call the broadband team to get it sorted.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
sgd1602
Advocate

Re: Broadband connection keeps dropping out when it rains

Great thank you