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kaushalko
Advocate

Broadband connected without internet

Hi, I am in Hounslow , greater London and my internet is not working. It's saying connected without internet.

 

 

1 ACCEPTED SOLUTION
chilli2
Elite 2

Have you tried connecting via Ethernet?

View solution in original post

4 REPLIES 4
chilli2
Elite 2

Have you tried connecting via Ethernet?

kaushalko
Advocate

I tried to switch off and on all ports and try to connect again but no luck .  Anyone getting same problem?

gavs82008
Legend 5
Legend 5

@kaushalko 

Assuming you've tried a factory reset to the router?

 

Give the team a call, number in the below link.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
chilli2
Elite 2

Expanding on previous comments:

 

Connect via ethernet - NOT wifi

go to http://192.168.0.1  which will take you to the config page of the router