Broadband cable cut

[StuWoo]

Moved into our new home to find that the fibre optics cable from BT Openreach has been cut by the previous owner.

Rang BT but they say to speak to NowTV who we were planning to stick with after the move, but can’t seem to find an answer from them about a fix. We’ll need an engineer, but do they supply them?

thanks

stu 

[schnapps]

Hi @StuWoo 

If it's definitely the incoming telephone cable has been cut, then phone the NOW Broadband Team if they are your provider and they will organise for a BT Openreach Engineer to attend the property.

When you moved did you notify NOW about the move if you are going to stick with them ?

[schnapps]

Hi @StuWoo 

Or did you cancel with NOW and haven't yet got an ISP on board at your new home ?

[Anonymous User]

If it is a Fibre cable that has been cut, Now won't be any help as they don't supply FTTP services. You will need to go with one of the ISP's who do. (almost everyone else)

[RoyB]

@StuWoo 

Mention it to your solicitor. The previous owners are legally responsible for leaving everything in good order, and this is not.