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Brian1
Advocate

Broadband buddy

Can't access broadband buddy keeps jumping of page of access

4 Replies
schnapps
Legend 5
Legend 5

Hi @Brian1 

 

Have you tried a different internet browser or another device with a browser on it when logging into your online account to access Broadband Buddy ?

 

Brian1
Advocate

Hi did both of those suggestions but no joy so out of frustration I rang now tv I'm waiting for the outcome will find out tomorrow.......thanks for your suggestion....

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schnapps
Legend 5
Legend 5

Hi @Brian1 

 

A few people have reported in the past having problems accessing NOW Broadband Buddy from their online account when definitely logged in on their account that NOW Broadband was ordered on.

 

If you have mobile internet data then try your smartphone when accessing your account and see if Broadband Buddy can be accessed to make changes to your Buddy Settings.

 

Hopefully NOW will get it sorted for you.

Be
Advocate

unfortanatly once you log in it will jump the page