Broadband box won’t connect to internet

[AnnaC]

My now tv broadband box won’t connect to the internet. When I turn on the TV, it says I’m connected to the wireless network but not the internet? It has been working absolutely fine for almost a year so I don’t know what’s happened. I’ve tried turning it off and on, rebooting etc, all 3 green lights are on so not sure what else I can do…

[gavs82008]

@AnnaC 

Take it you mean factory reset when you say reboot?

https://help.nowtv.com/article/improve-broadband-speed

[AnnaC]

Sorry I just mean the internet box no idea what it’s called lol. And yes I’ve held the button down on the front and it’s reset

[gavs82008]

@AnnaC 

Are you able to connect via cable (Ethernet)?

[AnnaC]

It is plugged in to the wall is this the Ethernet.. 

[gavs82008]

@AnnaC 

No I mean is the TV connected to the router with a cable?

[AnnaC]

Oh, no it’s not 

[Jayach]

Is it only the TV that has the problem?

[AnnaC]

No it’s everything, phone, laptop

[Jayach]

As you say the box (it's called a router) has 3 green leds on the front it should be connected to the internet.

I think the only thing you can do at this point is report it to Now.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

They should be there till 8.00pm.