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Anonymous User
Not applicable

‎29-08-2020 7:18

Broadband and phone line passed activation date

My connection was due to go live yesterday 28th around 12 pm I got a text that open reach engineer has been allocated and that was it no further updates.

When ordering and on my order tracking page it's says a engineer does not need to visit it will be done remotely. It still says this now even a day after activation date.

 

I have just checked the router and have no internet I also have check the master socket and have no dial tone.

 

I previously had broadband 6 months ago. 

 

What to do next ? 

 

 

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1 REPLY 1
Anonymous User
Not applicable

‎29-08-2020 9:37

I have a family try call on my behalf because I have really bad anxiety phone phobia, but they will not let them deal without me confirming my details card etc.

 

I really in a bad way at the moment and do no what to do, I've never had this issue with other providers and normally can solve problems with live chat etc.

 

 

 

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