Broadband activation delay

[Anonymous User]

Hi,

My broadband was due to go live yesterday (9th August). The line still hasn't gone live, and talking to support I have been told there has been 'a delay' and that I will be contacted within 72 hours.

Why do I have to wait 72 hours! This is a big problem for me, I work from home and rely heavily on internet access. BT have stopped providing me internet access as the switch-over date has passed. I already had a fibre connection so there should be no issues in switching it over. I have read on the forums that some people have waited a further three-weeks for their internet access! Surely there is some legal action we can take if this is the case? If people were left without gas or electricity for three weeks there definitely would!

Please let me know what further action I can take. Can I speak directly to the 'teir 2' group or do I really have to wait 72 hours for them to even contact me. I would like this issue addressed as soon as possible.

Many thanks
Paul (A very dissatisfied customer) 

[Anonymous User]

Hi man!, can you paese check my account updATED payment, i really need internet plz

[Anonymous User]

My line should have switched to Now tv on 27th.  It is now the 5th Nov and the message remains the same ‘we will update you tomorrow’.  Is it too much to expect to receive phone calls from a ‘service provider’?  
Any suggestions as to who I can contact that can put a rocket up wherever, (it is firework night).

Many thanks

[Anonymous User]

I am having similar issues. Broadband supposed to be activated yesterday. I have waited 2 weeks for this, working from home is impossible without internet access.

Please sort this out @@owTV

[gavs82008]

@Anonymous User 

This is a customer to customer forum, and NOW staff seldom monitor it. Your best to give the team a call to see what can be done to get the issue sorted.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

• Give us a call on 08007591213 to speak directly to a NOW advisor.

[Anonymous User]

Same here. Online account says line is ready and to connect router. No broadband connection. Why would they tell you it's live when it's clearly not? Customer service on the phone refused to help and said they didn't know anything. Now awaiting a response from their complaints form. Can't say I have much faith...