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DanMilton
Newbie

Broadband activation - 3 green lights but no go

Hi, my activation date has been and gone. Ive sset up my hub two and have 3 green lights but im getting no internet.

 

The check through the website says im wwaiting for delivery or engineer but ive received the hub and its connected?

 

Thanks

 

Dan

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schnapps Legend 5
Legend 5

Re: Broadband activation - 3 green lights but no go

Hi @DanMilton 

 

Normally three solid green lights on the front of the Hub 2 router would mean you are good to go with the internet.

 

I am assuming you have connected your wifi device using the SSID network name and password indicated on the bottom base of the router ?

 

Have you got any devices that work over Ethernet, if so try one of the Ethernet ports on the back on the router, just in case there is some sort of wifi problem with the router.

 

If none of the above works, then hold the reset button on the back of the router for about 10 secs to see if the router kicks into life.

 

Otherwise contact the NowTv Broadband Team, you will find their telephone number on your email order acknowledgment.

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DanMilton
Newbie

Re: Broadband activation - 3 green lights but no go

My wifi enabled device just says i need to sign in to the network?

 

As if its a public hotspot

 

It makes no sense

 

Thanks

Dan

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