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Lewis92
Advocate

Broadband Speeds

My Internet has just been activated today. My download speed is roughly 33Mb but my upload speed is only 0.5 - 1mb. Which was estimated between 6-9Mb. 

Is this because its only just been activated? 

5 Replies
Jayach
Expert 3

No. Are they download speeds or sync speeds?

Broadband download and upload speeds explained (nowtv.com)

Have you just transferred from another supplier?

 

Lewis92
Advocate

Yes they have transfered me from another line. 

Jayach
Expert 3

If you have transferred from another supplier, the sync speeds should be similar, if they're not give Now a call. https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

If it is just speeds over Wi-Fi that are lower, Hmm? Broadband download and upload speeds explained (nowtv.com)

gargy2002
Mentor

I have had this issue with Plusnet/BT. They replaced the phone socket and it was fine then. 

Lewis92
Advocate

Thankyou I might need to ask about this.